Client

Our client, a prominent European hotel network, manages a portfolio of 160 hotels under eight distinct brands across 19 countries. This collaboration continues our partnership in software development for the travel and hospitality sector.

Project scope

Our client faced a significant challenge: a comprehensive overhaul of their hotel management and loyalty program software. While one of our full-stack experts was already updating the application server and improving the app’s front-end, evolving project requirements and complexity demanded immediate action.

A new specialist not only had to collaborate with our existingModsen specialist to address application issues, enhance the user interface, expand functionality, and optimize the applications but also had to tackle specific tasks:

• Enable hotel room access through the application.
• Implement QR-code functionality for hotel check-ins.

This multifaceted challenge required an expert capable of efficiently executing these tasks while upholding the high standards demanded by the dynamic hotel industry landscape.

Cooperation process

Selection of Specialists

Given Modsen’s comprehensive understanding of the project’s scale and requirements, coupled with the client’s confidence in our company’s deep expertise in hotel software development, formalities were swiftly set aside to dive into the core tasks. To align with the client’s specific needs, the Chief Technology Officer (CTO) curated a roster of professionals boasting over three years of experience in similar projects within the travel and hospitality sector.

In-House Testing

Modsen conducts thorough pre-employment evaluations, assessing both hard and soft skills, and provides domain-specific assessments and ongoing training for potential outsourced specialists. Our German partner, recognizing our professionalism, relied on our internal evaluations to select a full-stack expert for their project.

Onboarding

Efficient onboarding, leveraging Modsen’s prior project involvement, as well as our team’s collective experience in delivering analogous software, enabled our specialist to commence work in the following week.

Project execution

Collaborative approach

The senior-level engineer seamlessly integrated into the client’s team, instantly adopting their communication system. This swift transition kick-started the active development phase of the software platform. Weekly video meetings via Zoom ensured regular project updates, while Slack facilitated real-time interactions. Modsen’s open feedback culture promoted productive exchanges, contributing to enhanced project outcomes.

Domain expertise

Throughout the project, our chosen full-stack developer demonstrated a wealth of domain expertise, honed through extensive experience on similar projects, in particular.

Access control integration: Expertise in integrating access control systems with the application to enable users to unlock hotel rooms through their smartphones.

QR-code integration: Proficiency in implementing QR-code functionality for streamlined hotel check-ins, allowing guests to use the app for quick and secure check-in processes.

Mobile app development: Skills in mobile app development, particularly with platforms like React Native and Swift, to ensure seamless integration of these features.

Security protocols: Knowledge of security protocols and best practices to maintain the safety and privacy of guests’ information during these processes.

User experience design: The ability to design intuitive and user-friendly interfaces for guests to interact with these features, enhancing their overall experience.

Versatility

Right from the project’s commencement, the full-stack developer selected from Modsen consistently demonstrated remarkable versatility. In addition to their specified roles, they proactively contributed to the team, leveraging their skills to accelerate project delivery and enhance overall efficiency. This approach significantly contributed to the project’s success, exemplified by:

• Adaptability: Swiftly transitioning between technologies and tasks.
• Strong collaboration skills: Effective teamwork with diverse groups.
• Problem-solving agility: Addressing challenges with innovative solutions.
• Client-centric approach: Responsiveness, openness to feedback, and adept client interaction.

Monitoring

To maintain a streamlined workflow during the client’s hotel network software transformation, a dedicated manager at Modsen closely tracked the specialist’s daily tasks and hours using our internal employee management system.

Reporting

At the client’s request, our developer provided a weekly report directly to them. We also conducted regular demos to showcase the functionality of the implemented solutions. The client accessed real-time project updates, timelines, and task assignments through Trello, their preferred project management tool, ensuring efficient communication throughout the project.

Results and outcomes

Extensive expertise in the travel and hospitality industry, coupled with proficiency in diverse software development domains, enabled us to execute a rapid and highly effective overhaul of the hotel application. Full-stack development efforts encompassed a wide range of tasks, leveraging a comprehensive tech stack that included.

Collectively, these efforts resulted in a transformed hotel software that seamlessly incorporated advanced functionalities while delivering a superior user experience. Modsen’s technical prowess and industry-specific knowledge were pivotal in achieving these outcomes.